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Quality is never an accident; it is always the result of high intention,
sincere effort, intelligent direction and skillful execution.
-Will Foster, Corporate Executive



Ships by Truck:

Whenever possible, Gryphon Industries ships freight via transport truck. Our Book trucks can only be shipped by ground services.

Optional Services

Please note that you are liable for any special requests not noted on the original quotation.
Either or both of the following services must be requested at the time the order is placed.

  • Lift-Gate Truck

A LIFT-GATE TRUCK IS REQUIRED IF YOU DO NOT HAVE A LOADING DOCK. Trucks with lift-gate can be arranged to move your product from the bed of the truck to the ground, at which point you will be responsible for moving the product inside yourself.  If your location requires a lift-gate truck and you do not request the service, you can be charged a redelivery fee since the trucking company will be required to return to their dispatch location and switch trucks.

  • Inside Delivery

Another optional services is “inside delivery”. Inside delivery means the shipping company delivery drivers will unload the products and move them just inside the most logical or closest entrance to your building. If products need to be carried further, for example up a flight of stairs, we recommend you ask the delivery drivers if they can do so for an extra fee (which you pay to them directly) or you contact a moving company local to your area and pay them to move the product perhaps the day after the delivery occurs.


Inspection and If There is Damage

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery before the delivery truck leaves.  We recommend that you take the time to open the box and inspect for concealed damage while the truck driver waits.  If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign, and refuse shipment. This simply insures that if there is any damage, it will be easy to take care of the problem.  It’s possible that if you fail to mark DAMAGES on the paper that the shipping company asks you to sign at delivery time, they will not want to agree that the damage was caused during shipment.

Shipment Times

For any product that ships by truck, please allow more time for delivery to occur (approximate 7 additional business days).  This is due to freight companies that have LTS (less-than-truckload) shipments can take a little more time getting loads loaded and unloaded than a carrier like UPS. UPS typically can move faster since the boxes they deliver are smaller in size. Truck shipments are big and can add a little more time to the process.  If you have any questions regarding shipping, please contact us prior to ordering.

Customer Communication with Shipping Company

In regards to shipment date and times that are pre-arranged with the shipping company contacting customer to arrange delivery date and times, if customer fails to assist in scheduling a delivery from a shipping company, and the shipping company cannot deliver due to lack of cooperation from customer, sometimes a redelivery fee, and/or storage fee can be charged by the shipping company to us, which we will pass along to you the customer.  This means that you should make yourself available to be contacted, and be willing to return calls back to shipping companies and cooperate in setting up a common date and time for the delivery to occur.